How To Contact Us
General Inquiries
For general questions and inquiries, and for questions about issues you're experiencing with the site, please contact us at support@rocksboys.com.
Billing Issues
If you'd like to cancel your subscription and not to be billed again, or for any billing questions including refunds on a case-by-case basis, please contact our billing partner, CCBill, via phone 1.888.596.9279, or email at consumersupport@ccbill.com, or by going to https://ccbill.com/support/consumer.
Complaints
For all complaints, please contact us through Support@rocksboys.com. Complaints will be reviewed and resolved within seven (7) business days. That resolution will then be communicated to the Complainant. Appeals or requests for any decision made should be presented, again, to Support@rocksboys.com.
Appeals and Content Takedowns
If you have been depicted in any content and would like to appeal removal of such content, please notify us by email at support@rocksboys.com. If there should be disagreement regarding an appeal, we will allow the disagreement to be resolved by a neutral party.
Problems Loading Content
If you are experiencing issues with loading and viewing the content on the site, sometimes hard refreshing your browser can help. Try the following for various browsers:
Chrome PC:
- Hold down Ctrl and click the Reload button.
- Or, Hold down Ctrl and press F5.
Chrome Mac:
- Hold ⇧ Shift and click the Reload button.
- Or, hold down ⌘ Cmd and ⇧ Shift key and then press R.
Firefox PC:
- Hold the Ctrl key and press the F5 key.
- Or, hold down Ctrl and ⇧ Shift and then press R.
Firefox Mac:
- Hold down the ⇧ Shift and click the Reload button.
- Or, hold down ⌘ Cmd and ⇧ Shift and then press R.
Safari Mac:
- Press Shift on your keyboard while clicking the Refresh button in Safari.
- Or press Command (⌘) + Option (⌥) + R on your keyboard.